{"xsrfToken":"5076b45cf775a85bee36ef7828caf809677d8e7f_lout","branding":{"id":"2","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc2d32","headerLinkHoverBGColor":"#cc2d32","headerBadgeColor":"#cc2d32"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c54c928f-108d-4ea8-8137-b43f156e075d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1NGM5MjhmLTEwOGQtNGVhOC04MTM3LWI0M2YxNTZlMDc1ZCI6WyJyZWFkIl19LCJleHAiOjE3OTE3OTYxNDUsIm5iZiI6MTc5MTc5NTU0NX0.L3N61p7YXn5epvRVQ70p6MupF5Fa3FlX-USQFUOVrfQ&client=7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b&mode=fit","logoId":"c54c928f-108d-4ea8-8137-b43f156e075d","isLogoAvailable":true,"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2e33","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10909,"serviceDeskId":2,"name":"Customer Support","description":"<p>Looking for more information?<br> Try reading our <a href=\"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Articles</a></p>\n<p>You can also raise a support request and one of our Customer Support agents will be in touch.</p>\n<p><a href=\"https://theschoollocker.com.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Return to the School Locker Website</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"7004","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>For Product, Website, Account or other Requests</p>","icon":11295,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11295","groups":[4485],"key":""},{"id":"6937","name":"Order Status","descriptionHtml":"","callToAction":"Order Status","introHtml":"<p>Raise a request related to the status of your order</p>","icon":11287,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[4485],"key":""},{"id":"6938","name":"Refund or Exchange","descriptionHtml":"","callToAction":"Refund or Exchange","introHtml":"","icon":11267,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11267","groups":[4485],"key":""},{"id":"1657","name":"Cannot Fulfil","descriptionHtml":"","callToAction":"Cannot Fulfil","introHtml":"","icon":11296,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11296","groups":[],"key":""},{"id":"1969","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11287,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[],"key":""},{"id":"557","name":"Customer Support Admin","descriptionHtml":"","callToAction":"Customer Support Admin","introHtml":"","icon":12512,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12512","groups":[],"key":""},{"id":"2938","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Requests received via email to Service@theschoollocker.com.au</p>","icon":12506,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12506","groups":[],"key":""},{"id":"2845","name":"Emailed Request (BKT)","descriptionHtml":"","callToAction":"Emailed Request (BKT)","introHtml":"<p>Requests received via email to Blacktown@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2843","name":"Emailed Request (CAM)","descriptionHtml":"","callToAction":"Emailed Request (CAM)","introHtml":"<p>Requests received via email to CambridgePark@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2839","name":"Emailed Request (LGH)","descriptionHtml":"","callToAction":"Emailed Request (LGH)","introHtml":"<p>Requests received via email to Loganholme@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2844","name":"Emailed Request (MAR)","descriptionHtml":"","callToAction":"Emailed Request (MAR)","introHtml":"<p>Requests received via email to Maroochydore@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2840","name":"Emailed Request (NLK)","descriptionHtml":"","callToAction":"Emailed Request (NLK)","introHtml":"<p>Requests received via email to NorthLakeseschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2841","name":"Emailed Request (NRV)","descriptionHtml":"","callToAction":"Emailed Request (NRV)","introHtml":"<p>Requests received via email to Ballina@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2806","name":"Emailed Request (OXL)","descriptionHtml":"","callToAction":"Emailed Request (OXL)","introHtml":"<p>Requests received via email to Oxley@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2842","name":"Emailed Request (TNV)","descriptionHtml":"","callToAction":"Emailed Request (TNV)","introHtml":"<p>Requests received via email to Townsvilleeschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"329","name":"Help Centre Request","descriptionHtml":"","callToAction":"Help Centre Request","introHtml":"","icon":11290,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11290","groups":[],"key":""},{"id":"42","name":"Service Email Request","descriptionHtml":"","callToAction":"Service Email Request","introHtml":"<p>Requests received via email to Service@theschoollocker.com.au</p>","icon":11273,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11273","groups":[],"key":""},{"id":"199","name":"Student Card Approval","descriptionHtml":"","callToAction":"Student Card Approval","introHtml":"","icon":12483,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12483","groups":[],"key":""}],"reqGroups":[{"id":4485,"name":"Help Centre Request"}],"orderMapping":{"4485":[7004,6938,6937]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7daefcd5-994b-37c2-ac4e-af64be609b3a","appLinkName":"System Confluence","appLinkUrl":"https://theschoollocker.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://theschoollocker.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://theschoollocker.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTkxNjc4NzM5OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxNzk2NzQ1LCJuYmYiOjE3OTE3OTU1NDUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.HCqidbSxC4DBCPfN0QMC98Dr7DNon3Rqb0IpUmhRUrA","targetCollection":"upload-user-collection-1916787398","endpointUrl":"https://api.media.atlassian.com","clientId":"7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1d4e6283-176b-466b-83c0-d1fa7e388fad","name":"Questions about My Order","description":"Frequently asked questions about already placed Orders","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/1d4e6283-176b-466b-83c0-d1fa7e388fad","lastUpdated":"1650691988750","createdAt":"1650615432793"},{"id":"7b0aca17-0487-41ba-985a-7f5f22f99e11","name":"Product Information","description":"More information about Products available here","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/7b0aca17-0487-41ba-985a-7f5f22f99e11","lastUpdated":"1650692094615","createdAt":"1650616372308"},{"id":"026b0833-4562-4407-be6a-e143bdacfb82","name":"Product Returns","description":"Information about Returns, Refunds and Exchanges","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/026b0833-4562-4407-be6a-e143bdacfb82","lastUpdated":"1650692032766","createdAt":"1650616384062"},{"id":"83821ee7-ff1e-4add-80ed-791b37c7dc84","name":"Before You Purchase","description":"Payment Options, Checking Out and other useful information before you check out!","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/83821ee7-ff1e-4add-80ed-791b37c7dc84","lastUpdated":"1650692078221","createdAt":"1650690567049"}]},"locale":"en-US","i18nTranslations":{}},"kbPage":{"id":2394194157,"title":"Exchanges & Returns","url":"https://theschoollocker.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2394194157","space":{"key":"CS","name":"Customer Support","id":2386919459},"serviceDeskIds":[2,26,1116,1149,1182,1281],"appLinkId":"7daefcd5-994b-37c2-ac4e-af64be609b3a","idInString":"2394194157","projects":[{"projectId":10909,"serviceDeskId":2,"portalId":2},{"projectId":10975,"serviceDeskId":26,"portalId":26},{"projectId":12240,"serviceDeskId":1116,"portalId":1116},{"projectId":12273,"serviceDeskId":1149,"portalId":1149},{"projectId":12306,"serviceDeskId":1182,"portalId":1182},{"projectId":12405,"serviceDeskId":1281,"portalId":1281}]}}