{"xsrfToken":"63f53fc7ac6d53bea833104f024006db19abbdfd_lout","branding":{"id":"39","key":"sro","name":"Mac1 Service Repair","portalBaseUrl":"/servicedesk/customer/portal/39","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/39/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d4721c","headerLinkHoverBGColor":"#d4721c","headerBadgeColor":"#d4721c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c54c928f-108d-4ea8-8137-b43f156e075d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1NGM5MjhmLTEwOGQtNGVhOC04MTM3LWI0M2YxNTZlMDc1ZCI6WyJyZWFkIl19LCJleHAiOjE3MTUyNTM4NzQsIm5iZiI6MTcxNTI1MzI3NH0.R9alTIps45dhNMnYhetZxDBvcQPtjhE6CaczrhOeLXA&client=7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b&mode=fit","logoId":"c54c928f-108d-4ea8-8137-b43f156e075d","isLogoAvailable":true,"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2e33","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"39","key":"sro","projectId":11008,"serviceDeskId":39,"name":"Mac1 Service Repair","description":"<p>Lodge a Service Repair for your Apple, Beats or Surface device.</p>","portalBaseUrl":"/servicedesk/customer/portal/39","onlyPortal":false,"reqTypes":[{"id":"429","name":"Service Repair - New Customer","descriptionHtml":"","callToAction":"Service Repair - New Customer","introHtml":"","icon":11266,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11266","groups":[90],"key":""},{"id":"430","name":"Service Repair - Returning Customer","descriptionHtml":"","callToAction":"Service Repair - Returning Customer","introHtml":"","icon":11266,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11266","groups":[90],"key":""},{"id":"425","name":"Service Repair","descriptionHtml":"","callToAction":"Service Repair","introHtml":"","icon":11266,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11266","groups":[],"key":""}],"reqGroups":[{"id":90,"name":"General"}],"orderMapping":{"90":[429,430],"94":[430]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":39,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTUyNTQ0NzQsIm5iZiI6MTcxNTI1MzI3NH0.chMLK4iTbcn8jSS4woRuTbtCIpnHAOfOA8IDK06X9HI","targetCollection":"upload-project-11008","endpointUrl":"https://api.media.atlassian.com","clientId":"7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b","tokenDurationInMins":20}},"reqCreate":{"id":429,"projectId":11008,"form":{"name":"Service Repair - New Customer","descriptionHtml":"","callToAction":"Service Repair - New Customer","intro":"","instructions":"","icon":11266,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11266","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"A short summary of the issue","descriptionHtml":"<p>A short summary of the issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"A detailed description of the issue and repair required. Please include drop-off/shipping details and if a replacement device has already been issued. Greater detail will allow us to assist you in a more timely manner.","descriptionHtml":"<p>A detailed description of the issue and repair required. Please include drop-off/shipping details and if a replacement device has already been issued. Greater detail will allow us to assist you in a more timely manner.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_11074","fieldConfigId":"11792","label":"Customer Reference","description":"Any reference associated with this request.","descriptionHtml":"<p>Any reference associated with this request.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11422","fieldConfigId":"12226","label":"Manufacturer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14842","label":"Apple","selected":false,"children":[]},{"value":"15169","label":"Acer","selected":false,"children":[]},{"value":"14843","label":"Beats","selected":false,"children":[]},{"value":"15170","label":"Microsoft","selected":false,"children":[]},{"value":"14844","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_11256","fieldConfigId":"12024","label":"Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11455","fieldConfigId":"12260","label":"Unit Condition","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14891","label":"To be assessed","selected":false,"children":[]},{"value":"14892","label":"Fair Wear and Tear","selected":false,"children":[]},{"value":"14893","label":"Cracked, Chipped or Damage","selected":false,"children":[]},{"value":"14894","label":"Possible Liquid Contact","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"customfield_11429","fieldConfigId":"12233","label":"Unit Condition Details","description":"Please describe any existing damage visible on this device, e.g. crack in display, scratch on the back, dint on the right top corner.","descriptionHtml":"<p>Please describe any existing damage visible on this device, e.g. crack in display, scratch on the back, dint on the right top corner.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","fieldId":"customfield_11077","fieldConfigId":"11795","label":"Organisation / Customer Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11099","fieldConfigId":"11821","label":"Customer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11078","fieldConfigId":"11796","label":"Customer Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11410","fieldConfigId":"12214","label":"Preferred Contact Method","description":"If Telephone is selected, comments will be sent as email and SMS","descriptionHtml":"<p>If Telephone is selected, comments will be sent as email and SMS</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14824","label":"Email","selected":false,"children":[]},{"value":"14825","label":"Telephone","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_11079","fieldConfigId":"11797","label":"Contact Phone Number","description":"10 digit phone number excluding spaces. E.g. 0412345678","descriptionHtml":"<p>10 digit phone number excluding spaces. E.g. 0412345678</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11411","fieldConfigId":"12215","label":"Bill-To Address Line 1","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11412","fieldConfigId":"12216","label":"Bill-To Address Line 2","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11413","fieldConfigId":"12217","label":"Bill-To City","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11414","fieldConfigId":"12218","label":"Bill-To State","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14826","label":"ACT","selected":false,"children":[]},{"value":"14827","label":"NSW","selected":false,"children":[]},{"value":"14828","label":"QLD","selected":false,"children":[]},{"value":"14829","label":"SA","selected":false,"children":[]},{"value":"14830","label":"TAS","selected":false,"children":[]},{"value":"14831","label":"VIC","selected":false,"children":[]},{"value":"14832","label":"WA","selected":false,"children":[]},{"value":"14833","label":"NT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_11416","fieldConfigId":"12220","label":"Bill-To Postcode","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11417","fieldConfigId":"12221","label":"Ship-To Address Line 1","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11418","fieldConfigId":"12222","label":"Ship-To Address Line 2","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11419","fieldConfigId":"12223","label":"Ship-To City","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11420","fieldConfigId":"12224","label":"Ship-To State","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14834","label":"ACT","selected":false,"children":[]},{"value":"14835","label":"NSW","selected":false,"children":[]},{"value":"14836","label":"NT","selected":false,"children":[]},{"value":"14837","label":"QLD","selected":false,"children":[]},{"value":"14838","label":"SA","selected":false,"children":[]},{"value":"14839","label":"TAS","selected":false,"children":[]},{"value":"14840","label":"VIC","selected":false,"children":[]},{"value":"14841","label":"WA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_11421","fieldConfigId":"12225","label":"Ship-To Postcode","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11431","fieldConfigId":"12235","label":"Username","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_11432","fieldConfigId":"12236","label":"Password","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","fieldId":"customfield_12584","fieldConfigId":"13524","label":"Data Backup Acceptance","description":"Has a full device backup been performed in the event data is lost due to the repair process? If a full backup has not taken place, any data on the device may be lost and unrecoverable due to the repair process.","descriptionHtml":"<p>Has a full device backup been performed in the event data is lost due to the repair process? If a full backup has not taken place, any data on the device may be lost and unrecoverable due to the repair process.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"17286","label":"Yes, a full back up has been completed.","selected":false,"children":[]},{"value":"17287","label":"No, a full back up has NOT been completed. I accept my data may be lost.","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","fieldId":"customfield_12585","fieldConfigId":"13525","label":"Find My Acceptance","description":"Has 'Find My' been turned off? Failure to turn off Find My may result in significant delays in the repair process until Find My is turned off.","descriptionHtml":"<p>Has 'Find My' been turned off? Failure to turn off Find My may result in significant delays in the repair process until Find My is turned off.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"17288","label":"Yes, Find My has been turned off.","selected":false,"children":[]},{"value":"17289","label":"No, Find My has NOT been turned off. I accept this may cause delays in the repair process.","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","fieldId":"customfield_11426","fieldConfigId":"12230","label":"Vendor Test Permission","description":"Triage and diagnostic testing is required to determine device coverage and faults. We may supply third parties with the relevant hardware diagnostic data and the product’s serial number.","descriptionHtml":"<p>Triage and diagnostic testing is required to determine device coverage and faults. We may supply third parties with the relevant hardware diagnostic data and the product’s serial number.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14845","label":"Yes","selected":true,"children":[]},{"value":"14846","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Include the Proof of Purchase (Tax Invoice), relevant Purchase Order or other paperwork relating to your request.","descriptionHtml":"<p>Include the Proof of Purchase (Tax Invoice), relevant Purchase Order or other paperwork relating to your request.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/39/create/429","requestValidateBaseUrl":"/servicedesk/customer/portal/39/validate/429","calendarParams":{"firstDay":0,"date":"2024-05-09T21:14:34+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTUyNTQ0NzQsIm5iZiI6MTcxNTI1MzI3NH0.chMLK4iTbcn8jSS4woRuTbtCIpnHAOfOA8IDK06X9HI","targetCollection":"upload-project-11008","endpointUrl":"https://api.media.atlassian.com","clientId":"7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=39&location=footer&xdm_e=https%3A%2F%2Ftheschoollocker.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyYzJlMGQzMTg2YTJkYzY0OTU5OGYzNDhmOTI1NGNlZTIyYzg5MzA1OTU2NDI0NDEyNjhhNTgyODVmZTQwMjlmIiwiaXNzIjoiamlyYTo2OTRkMDNlNy0zYWM1LTQzNTItOTA3Zi01MTE4ZDVmYTI0YTciLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzE1MjU0MTc0LCJpYXQiOjE3MTUyNTMyNzR9.y1_VrZXwlzWMO0GzVJhVEJ83MzrJGg7u7RFbKD79hwU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6Njk0ZDAzZTctM2FjNS00MzUyLTkwN2YtNTExOGQ1ZmEyNGE3IiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3RoZXNjaG9vbGxvY2tlci5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC90aGVzY2hvb2xsb2NrZXIuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1JPIiwiaWQiOiIxMTAwOCJ9fX0sImV4cCI6MTcxNTI1NDE3NCwiaWF0IjoxNzE1MjUzMjc0fQ.u8tlcuSzM08lFT8RfJf2E1uRjlpOk4nDouanqYu8bUE\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://theschoollocker.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://theschoollocker.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SRO\\\",\\\"id\\\":\\\"11008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SRO\\\",\\\"project.id\\\":\\\"11008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"39\\\",\\\"servicedesk.requestTypeId\\\":\\\"429\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://theschoollocker.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}