Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"c3dfbff5d2d2e8b578eae6569be9b8831f6b379d_lout","branding":{"id":"2","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc2d32","headerLinkHoverBGColor":"#cc2d32","headerBadgeColor":"#cc2d32"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c54c928f-108d-4ea8-8137-b43f156e075d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1NGM5MjhmLTEwOGQtNGVhOC04MTM3LWI0M2YxNTZlMDc1ZCI6WyJyZWFkIl19LCJleHAiOjE3ODg1NDQ0NTYsIm5iZiI6MTc4ODU0Mzg1Nn0.Um3D2ZPPsMI8yQXDEto89fQfMClXhHom_edPJFXX1pY&client=7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b&mode=fit","logoId":"c54c928f-108d-4ea8-8137-b43f156e075d","isLogoAvailable":true,"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"School Locker Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2e33","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10909,"serviceDeskId":2,"name":"Customer Support","description":"<p>Looking for more information?<br> Try reading our <a href=\"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Articles</a></p>\n<p>You can also raise a support request and one of our Customer Support agents will be in touch.</p>\n<p><a href=\"https://theschoollocker.com.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Return to the School Locker Website</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"7004","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>For Product, Website, Account or other Requests</p>","icon":11295,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11295","groups":[4485],"key":""},{"id":"6937","name":"Order Status","descriptionHtml":"","callToAction":"Order Status","introHtml":"<p>Raise a request related to the status of your order</p>","icon":11287,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[4485],"key":""},{"id":"6938","name":"Refund or Exchange","descriptionHtml":"","callToAction":"Refund or Exchange","introHtml":"","icon":11267,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11267","groups":[4485],"key":""},{"id":"1657","name":"Cannot Fulfil","descriptionHtml":"","callToAction":"Cannot Fulfil","introHtml":"","icon":11296,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11296","groups":[],"key":""},{"id":"1969","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11287,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11287","groups":[],"key":""},{"id":"557","name":"Customer Support Admin","descriptionHtml":"","callToAction":"Customer Support Admin","introHtml":"","icon":12512,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12512","groups":[],"key":""},{"id":"2938","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Requests received via email to Service@theschoollocker.com.au</p>","icon":12506,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12506","groups":[],"key":""},{"id":"2845","name":"Emailed Request (BKT)","descriptionHtml":"","callToAction":"Emailed Request (BKT)","introHtml":"<p>Requests received via email to Blacktown@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2843","name":"Emailed Request (CAM)","descriptionHtml":"","callToAction":"Emailed Request (CAM)","introHtml":"<p>Requests received via email to CambridgePark@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2839","name":"Emailed Request (LGH)","descriptionHtml":"","callToAction":"Emailed Request (LGH)","introHtml":"<p>Requests received via email to Loganholme@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2844","name":"Emailed Request (MAR)","descriptionHtml":"","callToAction":"Emailed Request (MAR)","introHtml":"<p>Requests received via email to Maroochydore@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2840","name":"Emailed Request (NLK)","descriptionHtml":"","callToAction":"Emailed Request (NLK)","introHtml":"<p>Requests received via email to NorthLakeseschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2841","name":"Emailed Request (NRV)","descriptionHtml":"","callToAction":"Emailed Request (NRV)","introHtml":"<p>Requests received via email to Ballina@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2806","name":"Emailed Request (OXL)","descriptionHtml":"","callToAction":"Emailed Request (OXL)","introHtml":"<p>Requests received via email to Oxley@theschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"2842","name":"Emailed Request (TNV)","descriptionHtml":"","callToAction":"Emailed Request (TNV)","introHtml":"<p>Requests received via email to Townsvilleeschoollocker.com.au</p>","icon":12456,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12456","groups":[],"key":""},{"id":"329","name":"Help Centre Request","descriptionHtml":"","callToAction":"Help Centre Request","introHtml":"","icon":11290,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11290","groups":[],"key":""},{"id":"42","name":"Service Email Request","descriptionHtml":"","callToAction":"Service Email Request","introHtml":"<p>Requests received via email to Service@theschoollocker.com.au</p>","icon":11273,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11273","groups":[],"key":""},{"id":"199","name":"Student Card Approval","descriptionHtml":"","callToAction":"Student Card Approval","introHtml":"","icon":12483,"iconUrl":"https://theschoollocker.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12483","groups":[],"key":""}],"reqGroups":[{"id":4485,"name":"Help Centre Request"}],"orderMapping":{"4485":[7004,6938,6937]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7daefcd5-994b-37c2-ac4e-af64be609b3a","appLinkName":"System Confluence","appLinkUrl":"https://theschoollocker.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://theschoollocker.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://theschoollocker.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YzhhYjZkNi0xY2JmLTQ0Y2QtYTQ5Yi05YTlmMTgwZDI5MGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTQ3OTA2NTczIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODg1NDUwNTYsIm5iZiI6MTc4ODU0Mzg1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.WbonuJ4LZua9G1Ck6nIERGDG1s_mHByi85Chhih8C38","targetCollection":"upload-user-collection-547906573","endpointUrl":"https://api.media.atlassian.com","clientId":"7c8ab6d6-1cbf-44cd-a49b-9a9f180d290b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1d4e6283-176b-466b-83c0-d1fa7e388fad","name":"Questions about My Order","description":"Frequently asked questions about already placed Orders","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/1d4e6283-176b-466b-83c0-d1fa7e388fad","lastUpdated":"1650691988750","createdAt":"1650615432793"},{"id":"7b0aca17-0487-41ba-985a-7f5f22f99e11","name":"Product Information","description":"More information about Products available here","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/7b0aca17-0487-41ba-985a-7f5f22f99e11","lastUpdated":"1650692094615","createdAt":"1650616372308"},{"id":"026b0833-4562-4407-be6a-e143bdacfb82","name":"Product Returns","description":"Information about Returns, Refunds and Exchanges","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/026b0833-4562-4407-be6a-e143bdacfb82","lastUpdated":"1650692032766","createdAt":"1650616384062"},{"id":"83821ee7-ff1e-4add-80ed-791b37c7dc84","name":"Before You Purchase","description":"Payment Options, Checking Out and other useful information before you check out!","categoryUrl":"https://theschoollocker.atlassian.net/servicedesk/customer/portal/2/topic/83821ee7-ff1e-4add-80ed-791b37c7dc84","lastUpdated":"1650692078221","createdAt":"1650690567049"}]}},"sharedPortal":{"name":"Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://theschoollocker.atlassian.net/wiki","kbLinkDomainURLs":["https://theschoollocker.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}